Residents have their say on Councils


VICTORIA'S municipal councils are good at delivering services such as libraries and waste management, but could improve on road maintenance, according to results of a new state-wide survey released today (1 July 2017).

Minister for Local Government Natalie Hutchins announced the findings of the 2017 Community Satisfaction Survey, conducted by the Victorian Government on behalf of 68 participating councils, including from within the G21 region.

The survey of almost 28,000 Victorians revealed satisfaction with councils remained largely steady across a number of key areas including community consultation, advocacy and council direction.

The survey shows that Council road maintenance remains an issue, particularly in rural and regional areas, with the survey score for this area slipping from 2016.

This year’s survey also indicates that interface councils – those on Melbourne’s urban fringe where a vast majority of Victoria’s population growth is occurring – are performing significantly higher than the state average.

Minister Hutchins the survey provided a snapshot of what our local councils were doing well, and where they needed to improve.

“We’ll continue to do what we can to make councils more consultative, more responsive and more accountable to the ratepayers who rely on the services they provide,” she said.

The Community Satisfaction Survey report giving a state-wide amalgamation of results can be found at

Resders may also be interested in an on-line tool which allows the comparision of costs, charges and service levels between councils.  Access by clicking here.

Source: Based on a state government media release